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When Death Occurs

What to do


The overwhelming feelings of despair, disbelief, shock, and numbness caused by the passing of a loved one cannot be conveyed by mere words. Even when the death is expected, the pain that loss brings can still be devastating.  In truth, no one is completely prepared for the death of someone close to their heart.

During this difficult time, there are decisions to be made immediately, arrangements to be coordinated, and a lot of things to be considered for your loved one’s final farewell. We understand how this may feel overwhelming, especially with the grief you’re feeling over the loss. Please know that we are here to help and support you. 

On this page, we’ve put together helpful information to guide you through this process.

Call the Funeral Home


Our caring funeral director can assist you with your funeral arrangements and guide you through the initial steps of your loved one's passing. We will collect information from you in order to facilitate the transfer of your loved one into our care. You would also be asked if the deceased has made pre-arrangements and whether or not you’d like for him/her to be embalmed. While of course you can ask any questions you have in your mind during this call, note that once you visit the funeral home, we can discuss the arrangements in greater detail.

During this call, you’ll also be informed about the things that you need to bring with you like the clothing, vital statistics information all to have the Funeral Arrangement process begin. Feel free to call us whenever you feel the need to. Remember that we are here to listen to you, help you, and guide you during this difficult and trying time.

Meet the Funeral Director/Staff


On your first meeting with us, we will discuss the arrangements for your loved one. You will be shown a list of our packages/services so you can decide what suits your family’s preferences and budget. You will be asked whether you’d prefer burial or cremation arrangements and optionally you would select a casket for burial or cremation, schedule a time and date for the services, decide on the location of the burial, draft an obituary notice, arrange for vehicle services, and select pallbearers.

We would also use this opportunity to inquire about your loved one for us to have a better understanding of the person the services will honour. It will be extremely helpful if you can bring some memorabilia — photos, videos, treasured items, letters — that would give us a clearer picture on how you envision paying tribute to your loved one.


All of these tasks may feel overwhelming if undertaken alone. It is important to enlist a trusted friend or a family member to help you cope with the responsibility and emotional pain of this process. Remember that we are here to guide you through this difficult time and to ensure that your loved one receives the honor and tribute he or she deserves.


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